When talking about providing better customer support, the issue that TeamViewer was trying to address for the Indian market was not of improving the customer support but establishing customer support based in India for Indian customers. We are satisfied with the way we are going about things…we have customers now coming in all shapes and sizes and from all over the country,” Patel. We wanted to have more Indian clients and better support our Indian customers.
“One of the main reasons for us to come to India is primarily around how India is growing by itself.
Inc42 sat down with Krunal Patel, sales head for TeamViewer in India and South Asia, sat down to talk about the India journey and key areas that the company is focussing on. But it did share with Inc42 quarter-on-quarter user growth figures for the past year, which the company says are at an all-time high. It has not publicly stated what the timeline for achieving its goals in India are either. TeamViewer, which provides remote desktop access, web conferencing and file transfer service between computers in exchange for a monthly subscription fee, has not reported separate figures for India revenue till date. TeamViewer earns a majority of its revenue from the US and Europe, but is looking at the APAC region to catalyse the next wave of growth.
India fits in the bigger picture for the company.
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